We are located at 635 Nicholson Street, Carlton North.

Conveniently tucked between Fitzroy North and Brunswick East, and just a few minutes drive (or tram ride) from Fitzroy, Brunswick and Northcote.

We are open 7 days a week for massage appointments including remedial, relaxation and pregnancy massage. All massages are by appointment only, so we recommend booking online.

Most of treatment rooms can accommodate clients who use wheelchairs or walking aids. However, due to the age and layout of the building, our bathrooms and toilets are not accessible. Our massage tables are suitable for all body types, and we have bolsters, pillows and additional cushioning available on request.

Two of our treatment rooms are located up a flight of approximately 15 stairs. Should you require a downstairs room, please email us before making your booking so that we can help to ensure you are treated in an appropriate room.

All bookings are made online via our booking link, where you can view real-time availability and choose the massage therapist and time that best suits you. We are unable to accept walk-ins.

Our studio is run by small business owners however our cancellation policy is the same no matter who you book with and is as follows -

We require 24 hours’ notice to cancel or change your booking. If less than 24 hours’ notice is provided, a 100% cancellation fee will apply and will be charged to the card on file.

If your spot is re-booked by another client, the cancellation fee will be waived.

Absolutely. Several of our massage therapists have specialised pregnancy training, and you’re welcome to book our Babe massage at any stage of pregnancy. Your therapist will set up the table safely and comfortably using side-lying cushions, a pregnancy pillow or a belly bolster. We use only pregnancy-safe oils and products, and your massage therapist will discuss this with you before treatment.

Please note that two of our treatment rooms are located upstairs. Should your pregnancy body prefer a downstairs options please email us prior to booking and we’d be more than happy to help accomodate that.

You can reach us via email at hello@masaj.com.au or SMS on +61 483 980 295.
We have a dedicated remote bookings and customer care person who works flexible hours. You can generally expect a response within 24 hours (or 72 hours over weekends).
If your message is urgent, please mention this in the subject line or SMS so we can prioritise it.

Enter your voucher code at checkout when booking online. If you forget to apply it, bring the code to your appointment and we can add it manually.

Yes! If you book a Real Remedial treatment with one of our remedial-qualified therapists, you can claim through your private health fund.

Please note that every private health fund and level of cover is different. We recommend checking with your insurer before your appointment to confirm your eligibility and rebate amount.

After your appointment, we will email you a paid receipt to submit to your health fund.

If you’ve booked a non-remedial treatment but your therapist holds remedial qualifications, you may be able to upgrade on the day.

A valid credit or debit card is required to secure your booking. Full payment is processed 24 to 48 hours after your treatment, and you’ll receive a receipt via email. If you need to update your card details, your therapist can assist you at the studio. We do not accept cash or EFTPOS.

If you'd like to book two massages for yourself and a partner or friend, please use our Shared Ritual booking link.

This will temporarily hold your preferred date and time while our team checks therapist availability. We'll then get in touch to confirm the best appointment options for both of you.

Yes! We offer physical massage gift vouchers that can be ordered online and sent via Express Post for $12.50 to either you or your recipient.

Prefer to collect it in person? You can also arrange to pick up your physical gift voucher from our studio. We just ask for 48 hours' notice so we can have it ready for you.

When booking online and entering your voucher code, the system will show whether your treatment is fully covered or if a gap payment is required. You can also email us at hello@masaj.com.au if you would like us to check for you.

Yes. All therapists hold at minimum of Cert IV, Diploma of Remedial Massage or Diploma of Beauty Therapy, and must maintain professional indemnity insurance, public liability insurance, and current Senior First Aid / CPR certification.

Use the Cancel link in your confirmation or reminder emails. You will receive a confirmation email once complete. If you used a gift voucher, the credit will return to your account after cancellation. Please note our 24-hour cancellation policy applies.

How should I prepare for my massage?

Please arrive on time for your massage appointment (not too early), and make sure your New Client Form is completed beforehand so your therapist can prepare for your treatment.

Wear something comfortable. Once you're in the treatment room, your therapist will ask you to undress to your underwear if you are comfortable to do so. You’ll always be appropriately draped throughout your remedial or relaxation massagefor comfort and privacy.

We use oil during treatments and finish with warm hot towels, so you leave feeling clean, relaxed, and refreshed.

If you are running late, we will still be able to see you; however, your treatment time may be shortened to avoid impacting the next client. Your therapist will discuss this with you on arrival.

What if I am feeling unwell?

If you are feeling unwell and do not think you are well enough to attend your massage appointment, please cancel via the link in your confirmation or reminder email.

We kindly ask for at least 24 hours’ notice to avoid late cancellation fees. If less than 24 hours’ notice is given, we will always try to fill your appointment, however cancellation fees may still apply.

What counts as an emergency?
We only classify an emergency as something serious and unexpected that prevents attendance, such as:

• Going into labour

• A hospital admission

• A sudden, significant accident

If you experience a genuine emergency, please email us at hello@masaj.com.au and we will review your cancellation fee.

Euphoria: A restorative, relaxation-focused massage. Typically lighter in pressure (but adaptable), using techniques drawn from Swedish massage, ZenThai, Ayurvedic massage, breathwork and slow touch. Some therapists may incorporate somatics, energy work, movement or acupressure. Usually full-body but can be adapted.

Deep Remedy: Our interpretation of deep tissue. Medium to firm pressure, with lighter touch where needed. Targets tension while integrating elements of restoration such as breathwork or slow touch.

Babe: Our pregnancy massage. Tailored to your changing body and comfort level. Pressure may range from light to firm and is always delivered safely.

Real Remedial: A remedial treatment claimable through private health. Best suited to specific issues or tension. Pressure may vary based on need. Remedial refers to targeted technique-based work, not necessarily firm pressure.

TMJ Relief: targeted jaw, face and neck work.

Euphoric Facial Flow: facial sculpting, lymphatic strokes and relaxation.

Lymph: gentle lymphatic-focused treatment to support fluid flow and detoxification.

We use Melrose H2O Oil, containing: Sunflower Oil, Rice Bran Oil, Caprylic/Capric Triglycerides, Polysorbate 85, and Natural Vitamin E. We also use Vessel Scent essential oils.

Yes. When you book your massage appointment online, you can choose a specific therapist or select from any available therapist at your preferred time.

Each therapist has different areas of focus and qualifications, so you’re welcome to choose someone based on the type of treatment you’re looking for (e.g. remedial massage, Lymphatic drainage, pregnancy massage).

If your preferred therapist isn’t available, you can either choose another available therapist or try a different time that suits their schedule.

As of 2025, the NDIS no longer covers remedial massage. If you’d like to discuss options, please email hello@masaj.com.au. TAC and WorkSafe cover portions of remedial massage treatments, and we can help coordinate a plan for you with a remedial-qualified therapist.

We are located about 100 metres from Tram Stop 18 (Scotchmer St / Nicholson St). If you are driving, there is plenty of 2-hour and longer parking on Richardson Street and Reid Street. Allow a little extra time for Melbourne parking.

Good news! 😊 You don't need a referral from a medical practitioner to book a remedial massage.

If you do happen to have one, feel free to bring it along on the day so your therapist can take a look.