We are located at 635 Nicholson Street, Carlton North.

We are open 7 days a week, by appointment only.

All bookings are made online via our booking link, where you can view real-time availability and choose the therapist and time that best suits you. We are unable to accept walk-ins.

We require 24 hours’ notice to cancel or change your booking. If less than 24 hours’ notice is provided, a 100% cancellation fee will apply and be charged to the card on file. If your spot is re-booked by another client, we may waive or credit the fee at our discretion in cases of genuine illness or emergency.

You can reach us via email at hello@masaj.com.au or SMS on +61 483 980 295.
We have a dedicated remote bookings and customer care person who works flexible hours. You can generally expect a response within 24 hours (or 72 hours over weekends).
If your message is urgent, please mention this in the subject line or SMS so we can prioritise it.

Enter your voucher code at checkout when booking online. If you forget to apply it, bring the code to your appointment and we can add it manually.

Absolutely. Several of our therapists have specialised pregnancy training, and you’re welcome to book our Babe massage at any stage of pregnancy. Your therapist will set up the table safely and comfortably using side-lying cushions, a pregnancy pillow or a belly bolster. We use only pregnancy-safe oils and products, and your therapist will discuss this with you before treatment.

Our treatment rooms can accommodate clients who use wheelchairs or walking aids. However, due to the age and layout of the building, our bathrooms and toilets are not accessible. Our massage tables are suitable for all body types, and we have bolsters, pillows and additional cushioning available on request.

Yes, if you book Real Remedial with one of our remedial-qualified therapists. After your appointment, we will email you a paid receipt to submit to your health fund.

If you’ve booked a non-remedial treatment but your therapist holds remedial qualifications, you may be able to upgrade on the day.

A valid credit or debit card is required to secure your booking. Full payment is processed 24 to 48 hours after your treatment, and you’ll receive a receipt via email. If you need to update your card details, your therapist can assist you at the studio. We do not accept cash or EFTPOS.

Please use our Shared Ritual booking link. This will tentatively hold your preferred time, and our team will follow up with confirmed options based on therapist availability.

Yes. Physical Gift Vouchers can be ordered online and posted via Express Post for $12.50 to either you or your recipient.

When booking online and entering your voucher code, the system will show whether your treatment is fully covered or if a gap payment is required. You can also email us at hello@masaj.com.au if you would like us to check for you.

Yes. All therapists hold at minimum a Diploma of Remedial Massage or Diploma of Beauty Therapy, and must maintain professional indemnity insurance, public liability insurance, and current Senior First Aid / CPR certification.

Use the Cancel link in your confirmation or reminder emails. You will receive a confirmation email once complete. If you used a gift voucher, the credit will return to your account after cancellation. Please note our 24-hour cancellation policy applies.

Please arrive on time (not early) and ensure you’ve completed your New Client Form beforehand so your therapist can prepare appropriately. Wear something comfortable. Your therapist will ask you to undress to your underwear once you’re in the treatment room. Oil is used during treatments, and we finish with hot towels so you leave feeling clean and refreshed.

If you are running late, we will still be able to see you; however, your treatment time may be shortened to avoid impacting the next client. Your therapist will discuss this with you on arrival.

If you feel unwell and do not think you’re well enough to attend your massage, please cancel your booking via the link in your confirmation or reminder email.
We recommend giving as much notice as possible (minimum 24 hours) to avoid late cancellation fees. If you give less than 24 hours’ notice, we will attempt to fill your appointment, but we cannot guarantee you won’t be charged.

If your illness is an emergency or you go into labour, email us at hello@masaj.com.au — we will waive cancellation fees and notify your therapist.

Euphoria: A restorative, relaxation-focused massage. Typically lighter in pressure (but adaptable), using techniques drawn from Swedish massage, ZenThai, Ayurvedic massage, breathwork and slow touch. Some therapists may incorporate somatics, energy work, movement or acupressure. Usually full-body but can be adapted.

Deep Remedy: Our interpretation of deep tissue. Medium to firm pressure, with lighter touch where needed. Targets tension while integrating elements of restoration such as breathwork or slow touch.

Babe: Our pregnancy massage. Tailored to your changing body and comfort level. Pressure may range from light to firm and is always delivered safely.

Real Remedial: A remedial treatment claimable through private health. Best suited to specific issues or tension. Pressure may vary based on need. Remedial refers to targeted technique-based work, not necessarily firm pressure.

TMJ Relief: targeted jaw, face and neck work.

Euphoric Facial Flow: facial sculpting, lymphatic strokes and relaxation.

Lymph: gentle lymphatic-focused treatment to support fluid flow and detoxification.

We use Melrose H2O Oil, containing: Sunflower Oil, Rice Bran Oil, Caprylic/Capric Triglycerides, Polysorbate 85, and Natural Vitamin E. We also use Vessel Scent essential oils.

Yes. When booking online, you can choose any available therapist or select a specific therapist based on their focus areas and qualifications.

As of 2025, the NDIS no longer covers remedial massage. If you’d like to discuss options, please email hello@masaj.com.au. TAC and WorkSafe cover portions of remedial massage treatments, and we can help coordinate a plan for you with a remedial-qualified therapist.

We are located about 100 metres from Tram Stop 18 (Scotchmer St / Nicholson St). If you are driving, there is plenty of 2-hour and longer parking on Richardson Street and Reid Street. Allow a little extra time for Melbourne parking.